These Shipping Terms explain how we manage the delivery of orders placed on our online store. We operate in accordance with Australian law and GDPR regulations, ensuring transparent, secure, and timely service.
We currently ship throughout Australia only. Orders from other countries are not supported at this time.
Orders of AUD 99.99 or above (including 99.99 AUD) are eligible for free shipping.
Orders below AUD 99.99 incur a shipping fee of AUD 3.99.
Orders placed before 18:00 AEST on business days will start processing the same day.
Orders placed after 18:00 or on weekends and public holidays will be processed starting the next business day.
Processing times and cut-offs follow Australian Eastern Standard/Daylight Time.
We typically process orders within 1–3 business days from the processing start date.
Processing includes preparing the package for shipment and coordinating with our logistics partners.
After dispatch, the expected delivery period is 5–10 business days.
Delivery times may vary depending on your location and the chosen logistics provider.
We use trusted Australian logistics carriers to ensure timely delivery, including:
Australia Post
Sendle
CouriersPlease
After placing an order, you will receive an email containing your order number, payment details, and logistics carrier information.
You can track your order on our website via the “Order Tracking” page by entering your email or phone number along with your order number.
We aim to deliver your items safely, but we are not responsible for:
Damage or Loss During Shipping: Report any issues promptly.
Changes or Cancellations in Shipping: Delivery schedules may need adjustments due to unforeseen circumstances.
Incorrect Delivery Address: Providing accurate address details is your responsibility. We are not liable for delays or misdelivery caused by incorrect information.
Please inspect your package upon receipt and report any issues immediately.
If you are unavailable during delivery, carriers may leave a notice or attempt redelivery.
Signing for your package confirms that it was received in satisfactory condition.
For any questions about shipping, tracking, or delivery, please contact us:
Contact Address: 2202 CHATEAU ROYALE CT,MORGANTOWN,WV,26505,US
Customer Service Phone: +1(351)210-5139
Customer Service Email: inquiryhelp@easeenvoy.com
Online Hours: Monday to Friday, 9:00–12:30 and 14:00–18:00 (Australian Time)
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