GDPR Policy

1. Personal Data We Collect

When using the online store, the following personal data may be collected:

• Order Information: name, shipping and billing addresses, contact details, payment information;

• Account Information: login credentials, order history, preferences (if an account is created);

• Usage Data: browsing behavior, navigation patterns, interaction with the website;

• Communication Records: emails, messages, or inquiries submitted to customer support.

All personal data collected is used solely for legitimate business purposes, including order processing, customer support, and service improvement.

2. Purpose and Legal Basis for Processing

Personal data may be processed for the following purposes under GDPR compliance:

• To fulfill orders and deliver products;

• To communicate order updates, inquiries, or notifications;

• To detect and prevent fraudulent transactions;

• To improve the website, services, and customer experience;

• To comply with legal obligations.

Processing is based on one or more of the following lawful grounds:

• Performance of a contract;

• Compliance with legal obligations;

• Legitimate interests of providing service and improving operations;

• Consent, where specifically obtained.

3. Data Sharing and Recipients

Your personal data is not sold or shared with unrelated third parties. Data may be shared only in the following circumstances:

• With payment processors to complete transactions;

• With logistics providers to deliver orders;

• If required by law or regulatory authorities.

All third-party service providers are required to maintain confidentiality and comply with GDPR principles.

4. Data Retention

Personal data is retained only for as long as necessary for order fulfillment, legal compliance, and operational purposes.
Once personal data is no longer required, it will be securely deleted or anonymized.

5. Data Security

Appropriate technical and organizational measures are implemented to protect personal data from unauthorized access, alteration, disclosure, or destruction.
While all reasonable steps are taken, no system is completely immune to potential security risks.

6. Your GDPR Rights

Under GDPR, you have the following rights regarding your personal data:

• Access the personal data we hold about you;

• Request correction of inaccurate or incomplete data;

• Request deletion or restriction of processing where applicable;

• Object to processing based on legitimate interests;

• Withdraw consent at any time where consent was given;

• Request data portability;

• Submit a complaint to a supervisory authority if you believe your rights are violated.

Requests can be submitted using the contact details below.

7. Cookies and Tracking

The website may use cookies or similar technologies for analytics, improving the user experience, and customizing website content.
You may disable cookies through your browser settings, though certain functionalities may be affected.

8. Updates to This Policy

This GDPR Policy may be updated periodically to reflect changes in law, regulations, or operational practices.
The most recent version will be published on the website.

9. Contact Us

For questions, concerns, or requests regarding this GDPR Policy or your personal data, please contact:

Contact Address: 2202 CHATEAU ROYALE CT,MORGANTOWN,WV,26505,US
Customer Service Phone: +1(351)210-5139
Customer Service Email: inquiryhelp@easeenvoy.com
Online Hours: Monday to Friday, 9:00–12:30 and 14:00–18:00 (Australian Time)