Payment Methods Policy

This Payment Methods Policy outlines the accepted payment options, security measures, and related procedures for orders placed on our online store. We prepare this policy in compliance with Australian consumer law and the EU General Data Protection Regulation (GDPR) to ensure secure and transparent transactions.

1. Accepted Payment Methods

We currently accept the following payment methods for all online orders:

• Visa and MasterCard debit or credit cards;

• Other secure payment gateways as displayed at checkout.

All payments must be completed at the time of purchase to confirm and process your order.

2. Payment Security

• All payment information is processed using secure encryption protocols to protect your data.

• We do not store full card details on our servers. Payment information is transmitted directly to the authorized payment processor.

• You should ensure that your payment method has sufficient funds and is valid for online transactions.

3. Payment Processing

• Payment confirmation is generally instant; however, processing time may vary depending on your bank or payment provider.

• We will only process and prepare your order for shipment once payment has been successfully authorized.

• In case of payment failure, your order will not be fulfilled until a valid payment method is provided.

4. Refunds Related to Payments

• Refunds for returned or cancelled orders are processed according to our Refund Policy.

• Refunds are issued to the original payment method used at checkout (Visa or MasterCard).

• Depending on your card issuer, refunds are typically reflected within 3–7business days.

5. Your Responsibility

• You are responsible for providing accurate payment information at checkout.

• Any issues caused by insufficient funds, expired cards, or incorrect payment details may result in order delays or inability to process your order.

• You should contact your bank or payment provider for payment-specific issues.

6. Disputes and Compliance

• Any disputes regarding payment processing are governed by Australian law and applicable GDPR regulations.

• You should contact us immediately for any concerns related to payment, unauthorized transactions, or processing errors.

7. Contact Us

For questions or concerns regarding payment methods or related issues, please contact:

Contact Address: 2202 CHATEAU ROYALE CT,MORGANTOWN,WV,26505,US
Customer Service Phone: +1(351)210-5139
Customer Service Email: inquiryhelp@easeenvoy.com
Online Hours: Monday to Friday, 9:00–12:30 and 14:00–18:00 (Australian Time)