Cookies Personal Data Management Policy

Cookies Personal Data Management Policy

This Cookies Personal Data Management Policy explains how easeenvoy collects, stores, and manages personal data and cookies when you interact with our online store. 

1. Scope of Policy

This policy applies to all visitors and customers of the easeenvoy online store. It covers all information collected via cookies, tracking technologies, and personal data provided directly during order placement, account creation, or customer support interactions.

2. Cookies and Tracking Technologies

• Cookies are small files stored on your device to enhance website performance, remember preferences, and provide personalized content.

• Types of cookies used include:

  • Essential Cookies: Required for website functionality and order processing.

  • Performance Analytics Cookies: Monitor website usage to improve services.

  • Functional Cookies: Remember user preferences and settings.

  • Advertising Cookies: May be used to personalize content (only with user consent).

• Users can manage or disable cookies through browser settings; however, disabling certain cookies may affect website functionality.

3. Personal Data Collection

We collect personal data through:

• Direct submission during orders, account registration, or customer support interactions;

• Automated data collection via website usage and cookies, including IP address, device type, and browsing behavior;

• Communication records such as emails or support chat messages.

4. Use of Personal Data and Sharing

Collected personal data may be used for:

• Processing and fulfilling orders;

• Providing customer support and responding to inquiries;

• Communicating updates, notifications, and service information;

• Preventing fraud and ensuring security;

• Improving website performance and user experience.

Personal data will not be sold or shared with unrelated third parties. It may only be shared with:

• Payment processors or banks to complete transactions;

• Logistics providers for delivery;

• Legal or regulatory authorities if required by law.

5. User Consent and Rights

• Users are informed about cookies and personal data collection and can provide or withdraw consent at any time.

• Users have rights under GDPR and Australian privacy laws, including:

  • Accessing the personal data held about them;

  • Correcting inaccurate or incomplete data;

  • Requesting deletion or restriction of processing;

  • Objecting to certain types of processing;

  • Withdrawing previously given consent;

  • Requesting data portability.

Requests can be submitted via the contact information below.

6. Legal Basis for Data Processing (GDPR Policy)

Personal data is processed under the following lawful bases:

1. Performance of a Contract: To process orders and provide purchased services;

2. Explicit Consent: For newsletters, marketing communications, and non-essential cookies;

3. Compliance with Legal Obligations: For taxation, accounting, and regulatory purposes;

4. Legitimate Interests: To improve website experience, prevent fraud, and maintain security.

7. Data Storage and Security Measures

• Personal data and cookie information are securely stored for the duration necessary to fulfill purposes outlined in this policy.

• Technical, administrative, and physical safeguards are implemented to prevent unauthorized access, alteration, or disclosure.

• While every effort is made to secure data, no system is completely immune to potential security risks.

8. Contact Us

For questions, concerns, or requests regarding this Cookies Personal Data Management Policy, please contact:

Contact Address: 2202 CHATEAU ROYALE CT,MORGANTOWN,WV,26505,US
Customer Service Phone: +1(351)210-5139
Customer Service Email: inquiryhelp@easeenvoy.com
Online Hours: Monday to Friday, 9:00–12:30 and 14:00–18:00 (Australian Time)