This Refund Policy applies to purchases made through the easeenvoy online store. It outlines how refund requests are reviewed, how approved refunds are processed, and how related matters are handled, in accordance with applicable Australian consumer principles. This policy is provided for general guidance only and does not create any guaranteed outcome.
A refund request may be considered in the following situations:
A cancellation request has been submitted and approved, and the order has not reached a stage where processing or dispatch can no longer be reasonably reversed;
A return and refund request has been reviewed and accepted after assessing the order details and the condition of the returned item.
Each request is assessed individually based on the actual order status and the information available at the time of review.
Where a refund is approved, the amount will be returned to the same payment card used at checkout, including Visa or MasterCard.
Under normal banking and payment processing conditions, refunds are generally reflected in the relevant account within 3–7 business days.
If the refund does not appear within this timeframe, you may first contact your card issuer for confirmation, or reach out using the contact details below for further assistance.
Refund processing times may occasionally be affected by banking procedures, payment system verification, or account-related issues.
You may contact us if you notice:
A refund status that remains unchanged for an extended period;
No refund record confirmed by your bank after processing has been completed;
Restrictions, changes, or closure affecting the original payment card.
Assistance can be provided within the scope of available information, however final posting times are determined by the relevant financial institutions.
Refund transactions rely on external payment and banking systems that operate according to their own procedures and timelines.
Within the limits permitted by applicable law, responsibility is limited to handling and explaining processes that are reasonably manageable. Delays or limitations arising from external systems fall outside this scope.
Nothing in this Refund Policy affects rights granted under Australian Consumer Law.
If you have any questions regarding this Refund Policy, refund status, or related procedures, please contact us using the details below:
Contact Address: 2202 CHATEAU ROYALE CT,MORGANTOWN,WV,26505,US
Customer Service Phone: +1(351)210-5139
Customer Service Email: inquiryhelp@easeenvoy.com
Online Hours: Monday to Friday, 9:00–12:30 and 14:00–18:00 (Australian Time)
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