Order Cancellation Policy

This Order Cancellation Policy outlines how and when an order may be cancelled, based on the time of request and the current order status. It applies to orders placed through the easeenvoy online store.

1. Cancellation Conditions

Cancellation requests are assessed according to the time elapsed since the order was placed and the order’s processing status:

• Within 48 hours of placing the order
  A cancellation request submitted within 48 hours may be reviewed, provided the order has not entered processing or dispatch.

• After 48 hours or during processing
  If more than 48 hours have passed, or the order has already entered the processing stage, cancellation requests are reviewed individually. Acceptance depends on whether order handling can still be reasonably stopped.

• After dispatch or completion
  Once an order has been dispatched or completed, cancellation is generally not available. In such cases, the order may be handled in accordance with the applicable return and refund rules.

Submitting a cancellation request does not automatically result in approval. All requests are reviewed based on the actual order status at the time of assessment.

2. Order Cancellation Process

To request an order cancellation, please follow the steps below:

1. Contact customer support by email or telephone to submit a cancellation request. Relevant details such as the order number and payment confirmation should be provided to assist with verification.

2. The support team will review the request as soon as it is received. Once the request is assessed, you will be informed of the outcome, and if approved, refund arrangements will be initiated accordingly.

Submitting a request does not automatically result in cancellation approval.

3. Refund Process

For approved order cancellations, refunds are issued using the following approach:

• Refund method
  Refunds are returned to the original payment card used at checkout, including Visa or MasterCard.

• Refund timeframe
  Depending on the processing efficiency of different card issuers, refunds are generally reflected in the relevant account within 3–7 business days after processing.
  If the refund has not appeared after this period, please contact us for further assistance. More information related to refunds can be found in the Refund Policy.

4. Contact Information

For questions regarding this Order Cancellation Policy, order status, or cancellation requests, you may reach out using the contact details below. All enquiries are handled through online support channels only.

Contact Address: 2202 CHATEAU ROYALE CT,MORGANTOWN,WV,26505,US
Customer Service Phone: +1(351)210-5139
Customer Service Email: inquiryhelp@easeenvoy.com

Online Hours: Monday to Friday, 9:00–12:30 and 14:00–18:00 (Australian Time)