Return Exchange Policy

This Return Exchange Policy applies to all orders placed through the easeenvoy online store. The policy is prepared in accordance with Australian consumer law, GDPR principles, and relevant platform compliance rules, and explains return/exchange timeframes, conditions, procedures, fees, and responsibilities.

1. Return  Exchange Period

Return or exchange requests must be submitted within 30 days of receiving the order. Requests outside this period may not be accepted unless exceptional circumstances apply.

2. Return Exchange Conditions

A return or exchange may be requested if any of the following situations apply:

1. Product has visible defects or damages;

2. Product has quality issues or functional problems;

3. Product has an unpleasant odor, severe color variation, or damaged packaging;

4. Product received does not match the order;

5. No specific reason (unconditional return/exchange);

6. Packaging missing or damaged during delivery;

7. Received quantity or included items are incomplete;

8. Product description does not match the actual item, affecting use.

3. Return Process

1. Contact customer support via email or phone to submit a return request, providing order number, payment proof, reason for return/exchange, and relevant photos or videos;

2. The support team will review your request promptly. If approved, you will be informed via your contact details and provided with the return address;

3. You must return the product to the designated address and wait for receipt confirmation;

4. Once the returned product is received, it will be inspected to confirm the reported issue. If approved, a refund will be arranged immediately.

For more details on refunds, please refer to the Refund Policy.

4. Exchange Process

1. Contact customer support via email or phone to submit an exchange request, providing order number, payment proof, reason for exchange, and relevant photos or videos;

2. The support team will review your request promptly. If approved, you will be informed via your contact details and provided with the return address;

3. You must return the product to the designated address and wait for receipt confirmation;

4. Once the returned product is received and inspected, if approved, a replacement product will be shipped to your address within 1–3 business days.

For shipping time and details, please refer to the Shipping Policy.

5. Refund Process

• Refund Method: Refunds will be returned to the original payment card used at checkout, including Visa or MasterCard.

• Processing Time: Depending on the card issuer’s processing speed, refunds are expected to appear in the account within 3–7 business days.

• If the refund is not visible after this period, please contact customer support for assistance.

6. Cost Rules

1. For returns/exchanges due to product defects, quality issues, odor, color variation, or incorrect items, shipping costs will be covered by easeenvoy;

2. For unconditional returns/exchanges, shipping costs are borne by the customer.

7. Responsibility Statement

Return and exchange processes involve product inspection and bank processing. Processing times may be affected by banking systems, logistics, and operational factors.
Responsibility is limited to matters within control. Delays or exceptions caused by external systems or institutions are not covered.
This policy does not affect your rights under Australian Consumer Law.

8. Contact Us

For questions regarding this Return & Exchange Policy or the status of a return/exchange, please contact us:

Contact Address: 2202 CHATEAU ROYALE CT,MORGANTOWN,WV,26505,US
Customer Service Phone: +1(351)210-5139
Customer Service Email: inquiryhelp@easeenvoy.com
Online Hours: Monday to Friday, 9:00–12:30 and 14:00–18:00 (Australian Time)